Kirah Support

For help with Kirah, email admin@kirah.ai. We review support requests during normal business days. Response time varies with the issue and request volume.

Include: the Kirah business name or domain, what you were trying to do, the approximate time, and the outcome or error shown. Do not send passwords, API keys, full payment-card numbers, private authentication tokens, or a complete booking-management link.

Booking help

Use the secure manage-booking link in your confirmation to review the current appointment or available management options. For questions about the service itself, arrival instructions, cancellation rules, or refunds, contact the business you booked. The independent business sets and administers those policies.

AI assistant and plugin help

Confirm that the Kirah plugin or MCP connection is installed, connected, and enabled in your AI assistant.
You may name a service—for example, "find me a massage tomorrow"—or describe a broader wellness goal. Results are options, not a diagnosis or guarantee that a service will treat a condition.
The public ChatGPT version of Kirah Local Services is informational. It can search eligible catalogs and check current availability, but it does not create, change, cancel, or pay for appointments.
The separately connected Kirah Local Services for Claude may create and manage a guest appointment after explicit confirmation. It accepts no payment credentials and refuses cancellations that could refund money or restore a paid plan credit.
If a ChatGPT tool list appears stale, remove the existing public plugin connection and add it again using https://kirah.ai/api/mcp-directory-v1, then start a new conversation.
Never paste card details, passwords, intake answers, or authentication secrets into a public directory-plugin conversation.

Other Kirah booking surfaces

Kirah-hosted business sites and separately connected booking-capable tools may support features that are not part of the informational ChatGPT plugin. If a payment completes on one of those surfaces but no appointment confirmation appears, do not pay again. Email admin@kirah.ai with the business name, approximate time, and the outcome shown, but do not include card details or the full payment or booking link.

Business-owner help

Sign in to your Kirah dashboard to manage services, hours, providers, appointments, payments, and integrations. Include the tenant domain in a support request, but never send your password or session token.

Security reports

If you believe a Kirah account, booking link, plugin, or hosted business site has been misused, email admin@kirah.ai with "Security report" in the subject. Provide enough detail to reproduce the issue without including secrets or unrelated personal information.

Policies

Review Kirah's Privacy Policy, Terms of Service, and SMS Terms & Conditions.